CVSN (“we”, “us”, “our”) operates the website https://cvsn.com.au (the “Site”) and is committed to protecting the privacy of all visitors, users, buyers, sellers and other individuals who interact with the Site (“you”, “your”). This Privacy Policy explains how we collect, use, hold, disclose and protect your personal information in accordance with Australian privacy law, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. What Information We Collect
We collect personal information that is reasonably necessary to provide our services and operate the Site. This may include:
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Contact details: name, email, phone number, postal address
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Account information: username, password, profile details
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Transactional information: purchase or sale history, payment details
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Technical and usage data: IP address, device/browser type, cookies and analytics data
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Communication data: messages, support enquiries, feedback
We may also collect sensitive information only where necessary and with your consent.
2. How We Collect Information
We collect personal information:
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Directly from you when you register, place an order, contact support, subscribe to newsletters, or otherwise interact with the Site.
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Automatically through your use of the Site, including cookies and analytics tools.
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From third parties such as payment processors or advertising networks.
3. Purposes for Collecting and Using Personal Information
We use your personal information to:
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Provide, personalise and improve our services and the Site.
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Process your transactions and manage your account.
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Communicate with you, including for updates, notices and customer service.
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Send marketing (with your consent where required).
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Monitor and analyse usage of the Site to enhance performance.
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Prevent fraud and ensure security.
We will not collect personal information unless it is reasonably necessary for one or more of our functions or activities.
4. How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. We store information:
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On secure servers and databases;
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With access controls and encryption where appropriate;
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With processes to destroy or de-identify information once it is no longer needed.
No internet transmission is completely secure — we cannot guarantee absolute protection.
5. Disclosure of Personal Information
We may disclose personal information to:
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Service providers and contractors (e.g., payment processors, IT providers, marketing partners).
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Legal and regulatory authorities where required by law.
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Third parties if you consent to the disclosure or in connection with a business sale or reorganisation.
If information is likely to be transferred overseas, we will take reasonable steps to inform you of the relevant countries and safeguards.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to manage the Site, improve user experience, remember preferences, and analyse traffic. You can control cookies through your browser settings, but this may affect Site functionality.
7. Access, Correction and Control
You can:
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Access the personal information we hold about you.
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Request correction of inaccurate or incomplete information.
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Ask us to stop using your information for direct marketing.
To make a request, please contact us using the details below.
8. Complaints and Contact
If you have any questions, concerns or complaints about this Privacy Policy or how your personal information is handled, please contact:
Email: [email protected]
We will respond to your enquiry and endeavour to resolve any issues promptly. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on this page with the updated “Last Updated” date.
10. How to Contact Us
If you need a copy of this Privacy Policy in another format, have questions, or want to make a privacy request, contact:
CVSN
Website: https://cvsn.com.au
Email: [email protected]
